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Satisfaction Guarantee

Printer Experts wants our customers to be completely satisfied with the products they purchase. We offer a 180 Day Satisfaction Guarantee on all of our compatible ink and toner products. If you are not satisfied with your purchase, you may return the products within 180 days of purchase for a replacement or refund. Shipping charges are non-refundable and will not be refunded. Please see our Warranty and Return Policy information page when returning unused or defective OEM and / or compatible products.

In addition, we also guarantee that our compatible ink and toner products are suitable for use in the printer models associated with the products on our web site, and to be free of defects which could cause damage to these printers. Should it be shown that a printer is damaged due to the use of our compatible products, we will pay reasonable and customary charges for the repair of the printer.

Will the use of compatible ink and toner void my printer warranty?

Using our compatible ink and toner products does not void your printer warranty. Your existing printer warranty is still in effect when you use our compatible ink and toner products. Consumers are often misinformed and led to believe that using non-brand supplies will "void" their warranty. This is not true and may be a violation of Federal Trade laws if enforced by the printer manufacturer.

The Magnuson-Moss Warranty Improvement Act is a United States of America Federal Law that states "Warrantors cannot require that only branded parts be used with the product in order to retain the warranty." Enacted in 1975, it is the federal statute that governs warranties on consumer products.

Click here for more details on the Magnuson-Moss Warranty Improvement Act and exercise your right to choose compatible supplies.